This course takes a targeted approach to helping learners manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Learners will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics. 

After completion, participants will be able to:

• Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ need
• Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track
• Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress

RESTRICTED TO: Franklin Covey All Access Pass Subscribers and Addressing Bias and Bigotry Initiative participants. Registration is required via the UC Learning Center (ucrlearning.ucr.edu).